Tell me about a time when you had to get help from someone who you do not normally interact with. What did you do ?

Tell me about a time when you had to get help from someone who you do not normally interact with. What did you do ?

I received a call from a customer about his wrong mobile balance deduction. He was labour and want his money back. I checked my system and found wrong deduction on it. If I launched the complaint, it will take two days to get back his balance. With his permission I requested him to put the call on hold and went to the follow up team manager to whom we normally do not interact. Informed him about the situation and requested him to post the deducted amount. He requested me to send him an email and inform customer that he will get his mobile balance within thirty minutes. I did the same and customer ended the call happily. So in this situation, I got the help from someone to whom I did not normally interact with.

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