Tell me about a time when you had to explain something you knew well to someone who had difficulty understanding you. What did you do ?

Tell me about a time when you had to explain something you knew well to someone who had difficulty understanding you. What did you do ?

My job was in customer services department. Company launch new promos, make changes in S.O.P but it was very difficult for team members to remember them. I decided to prepare a file in which I would write complete call flow, complaint handling procedure and information about new promos. After creating that file I forward it to all my team members. Now when a customer asks about new promos or complaints about any issue with my team members were facilitated to the customers from that file.

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