Tuesday, March 31, 2020

Tell me about a time when you had to explain something you knew well to someone who had difficulty understanding you. What did you do ?

Tell me about a time when you had to explain something you knew well to someone who had difficulty understanding you. What did you do ?

Tell me about a time when you had to explain something you knew well to someone who had difficulty understanding you. What did you do ?


My job was in customer services department. Company launch new promos, make changes in S.O.P but it was very difficult for team members to remember them. I decided to prepare a file in which I would write complete call flow, complaint handling procedure and information about new promos. After creating that file I forward it to all my team members. Now when a customer asks about new promos or complaints about any issue with my team members were facilitated to the customers from that file.

TRENDING TOPICS:


Top 10 advantages of being a flight attendant | Pros and cons of being a flight attendant | why flight attendant is the best job



No comments:

Post a Comment

Please do not enter any spam link in the comment box.