Which are the three best qualities as per your experience which can help in dealing with a very upset customer?
Kindly prepare your answer by keeping in mind these three points:
1. Listen actively to what the customer is saying: I will listen actively to what the customer is saying. When he has done talking, I will summarize what I have heard and ask any questions to further clarify his complaint.
2. Actively sympathize and apologize gracefully: I will express sympathy for his unpleasant customer experience. I will say I am sorry you’re not happy with our services. Let’s see what we can do to make things right.
3. Find a solution: Once I understand why the customer is unhappy, it is time to offer a solution.
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